Return policy

Return policy

We usually only receive complements about the service that we provide, but In the unlikely event you're unhappy with your product please follow these instructions to return or receive a new product: 

Email us at murriegear@gmail.com with;

1. The date of your purchase

2. Your order number

2. What you would like to return

3. Why you want to return it.

4. A photo of the fault/damage

Once received we will organise a replacement or a refund ASAP. 

WHAT CAN BE RETURNED

Only Items that are faulty/damaged or have a faulty print may only be returned. 

No returns are accepted after 14 days of receipt of purchase.

We do not accept items that have noticeable wear or makeup stains.

Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty.

DELIVERY TIMEFRAMES

We guarantee our processing timeframes on our orders. However in the unlikely event that there is an error or delay due to the courier or relevant postal service, we cannot take responsibility. But in rare instances we can refund your shipping costs in full.

We Use DHL or other superior carriers to deliver to our international customers on time. Delivery is normally under 7 Business Days but please allow time for handling.

Please contact us so we can look after you, well before your due date. We want you to receive your garments and all our other products on time and are only an email away. 

WASHING INSTRUCTIONS

- Cold water 

- Gentle cycle

- Wash inside out

- Do not tumble dry

- Dry in shade

Garments will not shrink if the correct washing guidelines on the t shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

Murri Gear takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • 5% difference in design printing colours & size
  • 5% difference in the actual garment colours
  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
     
  • Garment shrinkage in wash
  • Courier delivery timeframes

All orders placed over the phone, email or in person are subject to the the same return procedure and also the Proof Approval Disclaimer. 

Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed.  Clients are requested to check thoroughly before approving in checkout.

 MURRI GEAR 

ABN: 35 570 328 553

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